Air and light and time and space: how successful academics write (a book review)

Given I am about to begin writing my dissertation the process of ‘how’ to write, as in, finding the time, space, company, motivation and craft to write are of interest to me. Writing has always been an agonising, if increasingly more rewarding process, as I find my own style and confidence in the feedback that I receive.

Academically I know that I produce good work; well-referenced, analysed and synthesised arguments, but it is always answering someone else’s questions. At undergrad’ level, it is just regurgitating someone else’s work but now I have hit master’s level and I’m beginning to define my own interests, ideas and research the writing process is changing. It is taking on a life of its own, like my research itself.

The book I am reviewing is a great introduction to the art of writing. It divides itself into four subsections that approach writing from different perspectives that I hadn’t really thought of as the novice researcher than I still consider myself to be; behavioural artisanal, social and emotional, The author, Helen Sword, herself a seasoned writer, based the book on a comprehensive piece of qualitative research that included interviewing one hundred academics from around the world about their writing practice; its ebbs and flows, the benefits and challenges, with forays into pure abstraction such as exploring the metaphors academics used for their relationship with their writing. This was complemented with a further body of questionnaires that expanded out the data set to encompass a considerably wider scope of writers in terms of their professional status and career state.

I found the tone of the book to be light-hearted. It bestowed upon me a sense of comradery as a new recruit joining the ranks of academic authorship. It was heartening to see battle-scarred veterans still describing some of the struggles I have whenever an essay deadline looms.

Some of the perspectives were different to anything I had considered before. The struggles of those academics working within English as a second language shone a light on the inherent language bias that still exists in so many aspects of our global life as human beings. In some ways, the struggles of those coming to their work from very different cultural origins seemed to echo those I feel when thinking about how much of my own lived experience to seed into my writing. I struggled whether to use ‘I’ or not for weeks in my research essay. It was only the support of a very knowledgable and experienced tutor, who both has oodles of academic as well as lived experience of mental health distress to reassure me that it was the right thing to do.

The different experiences of writing that I can bring to bear on my current development as an academic were also things that I had not considered before. Working as a graphic designer, copywriter and web designer has developed a skill set in me that I draw upon regularly in my own writing. Being autistic is a blessing and a curse. I am able to zoom down into the detail to an infinitesimal scale, and my proofreading is also pretty damn good after working as an account manager. But I struggle terribly with anxiety and cannot often summarise what I am going to do, or even know where I am headed in my writing because I don’t have the structure and context to know the destination. I have just learned to trust my instincts that the end result will usually be pretty good, and ultimately enjoy the journey on the way.

If I were to sum up Air and Light and Time and Space, my best attempt would be to describe it as a book about the philosophy of writing that ultimately has many gems for living as well. the habits of ‘lucky’ writers and academics; noticing opportunities and building networks, trusting their instincts persevering in the face of rejection and criticism and seeing the positivity in challenging or difficult circumstances. These are habits I have cultivated myself in the last six years of being mentally ill and which I am finding also serving me as I recovery and carve out a new professional niche for myself. Similarly, the advice to do something creative or expansive before writing as a means of opening the mind rung true when I considered it in relation to the time I have spent on my allotment and riding my bike in the countryside. Not all the advice was as relevant, but this is the beauty of this book. I suspect that there really is something for everyone.

Overall I loved it (and have decided to write this review about 15 pages from the end). The organisation of the sections, together with the author reviews, very personal, and sometimes vulnerable, author contributions, with practical ‘try this’ sections and a brilliant list of further reading that is interspersed into the text rather than being lumped together as the end, weave together into a lively and colourful consideration of academic writing.

DLINKS library logo

Derbyshire is a large county with a diverse spread of population and geography. Much of this is covered by the Derbyshire Community Foundation Trust, whose staff can struggle to reach a medical library in the course of their work, given commuting time.

Collaborating to solve this problem, the three library services across the different trusts in the county have joined together to create the DLINKS (Derbyshire NHS libraries and knowledge service), within which staff from DCFT can use the facilities at any of the trusts in Derby City or Chesterfield. This also presents opportunities for the sharing of expertise resources and knowledge within all three organisations, a general direction of travel within NHS Sustainability and Transformation Plans anyway.

 

 

I have regularly used the library at DHCFT since beginning my MSc and have in many respects become a regular fixture. Marie Hickman, the knowledge manager, approached me about developing the logo for the new DLINKS project, which I gladly agreed to do, calling in the help of Guy Evans another creative based in Derby.

Guy and I initially met with the three head librarians for a brainstorming session. It quickly became clear that there were a number of concepts that required inclusion:

  • The three organisations working together collectively
  • The geographical basis across Derbyshire
  • The representation of knowledge and learning
  • An abstract image that would be distinct from the branding of each individual Foundation Trust

After some sketching, the idea of a Venn diagram type logo was settled upon and we suggested the colour scheme from the Derbyshire flag of bright gold, blue and, green, reminiscent of the landscapes of the county.

Guy and I developed a number of different design iterations, working remotely given the widespread of the stakeholders. A final brand was agreed, together with the placement of the project name.

The logo design concept was taken forward into all design for the print and digital presence for the project. The website for DLINKs, including the logo, can be viewed here www.dchslibrary.co.uk.

Derbyshire D’Links library logo

 

I have become fairly well acquainted with the library staff at Derbyshire Healthcare Foundation Trust, who are fabulous to say the least. Nothing is too much trouble and the team have been so supportive, so when the Library Manager asked me to help design the logo for the new joint venture between the clinical libraries on Derbyshire I jumped at the chance.

There are three clinical libraries in the county, one in Chesterfield with DCFT, one at Derby Royal Hospital and the third at Kingsway run by DHCFT. The staff at the Community Foundation Trust are spread widely over the whole county and so the three sites are working together to offer library and information services to DCFT staff at every site. This shared venture, the Derbyshire NHS Libraries and Knowledge Service, was what I need to pull something creaitve out the hat for.

The logo needed to represent the different strands of the libraries as well are create a unique feel that was seperate from all three of the member organisations. I pulled designer and creative Guy Evans to work on the project with me.

We initially organised an ideation session with three library managers, during which we discussed colours, shape and layout. First designs were the sent out and refined over email as we were all too widely dispersed to meet regularly. There was a requirement for a high resolution version of the logo for printing as well as those for web and a greyscale version for black and white alternatives.

Researching colour schemes that were representative of Derbyshire led us to the country flag which consists of three contrasting colours; green, blue and gold, which of course also fitted well with the need to accommodate the three organisations.

Together we explored different visual representations that the logo might use. The Venn diagram concept, representing logic and the relationship between parts integrared well with the mission of all libraries,  of developing knowledge and understanding, as well as demonstrating both the convergence of resources in the co-working arrangement. When combined with the three colourway we pulled from the flag, the basis for the final design was decided. At this point it was just a matter of finalising the last details – would colour be graduated or solid, or transparent for example.

The final design included versions with the full service title and its ancronym. I’ll look forward to seeing the design included in the final webpage later in the year.

Coming up for breath.

The last few weeks have been completely crazy and I’ve barely had enough time to sleep, let alone take stock and write.

I have been involved in so many things, so many amazing pieces of work that it’s a bit tricky to know where to begin, so I’m going to start with a few highlights.

Today was spent working with the small but perfectly formed mental health team working within the newly formed Personalised Care Group at NHS England. The group was formed in the summer, conglomerating numerous programs that all have generally aligned goals and values to coordinate and raise the profile of personalised care by increasing volume. This was the first time I really understood the range and capacity of working being undertaken, and the fact that it is so embryonic and new makes it so exciting to participate in. We are still very much in the early stages of scoping and discussions so there isn’t too much concrete to talk about yet, but if you want to stay abreast of the conversation follow the #personalisedcare hashtag on Twitter.

Yesterday, (4th December at the time of writing) I was lucky enough to contribute a lived experience perspective on what it is like to live with high functioning autism and also use NHS services. Finding the balance between the big picture and the (sometimes distressing) detail is a skill that I am still mastering. Luckily, I had some amazing support from Luke O’Shea, the organiser of the event, as well as my co-speaker Will Mandy, a clinical psychologist at UCL who is doing some long overdue work on the needs of different cohorts who have autism, as well as the different presentations across the lifespan.

In the last two weeks, I have spent several days working to examine and redefine the ‘books on prescription’ adult mental health reading list. ‘Reading well’ is a hugely valuable resource that can assist those experiencing mental distress understand and manage their symptoms and conditions. The adult mental health list is one of the oldest and did need a lot of updating. The cohort of lived experience advisors that C4CC and The Reading Agency has assembled was diverse and articulated an amazing range of opinions and viewpoints. Work like this expands your perspective on mental health as well as allowing you to reflect on your own experiences and refine your perspective, so the opportunity for personal growth as well as the chance to contribute to something to help others in incredibly rewarding.

Last week, in addition to everything else, was the IPC residential in Liverpool. This is a semi-annual event that brings together all the Integrated Personal Commissioning sites across England to knowledge share and network.  To see the scale of what is being undertaken is truly breathtaking. There is a quiet revolution going on in healthcare at the moment, and from what I can see outside the demonstrator sites there is a huge gap in understanding and reality. The interative work cycle that NHS England is optimising personalised care through is disruptive on a grand scale. Quite a few people in commissioning and provider organisations seem quite sceptical but I have hope.

This sense of hope has been reinforced this week by a very quick visit to the mother and baby unit that treated me with my son five years ago, nearly to the day of my admission. There has been a big push in maternity provision since then which has also filtered through into perinatal mental health. The service I saw this week was transformed and improved at nearly every level of provision from the inpatient sleeping environment up to the total pathway delivery. I was so pleased to be able to see how some of the concerns that I raised have turned into small seeds that have blossomed into big and positive changes. The real difference has been the receptiveness of the staff. Like in most things, the professionals working with people experiencing distress are the linchpins that can make or break a service concept.

I have been slowly plugging away at understanding the situation for health and wellbeing for autistic individuals living in Derbyshire. I am passionate about my local area and community and ensuring that we are at least aiming for somewhere near a reasonable service seems a long way away. There are a number of constraints that bind us, and working out just what is causing them is quite complicated, and therefore requires a lot of consideration before a course of action might become clear.

 

Peer Leadership Academy – Days 5 and 6 (and some other thoughts)

My cohort spent the last 2 days of the Peer Leadership Academy together on the 19th and 20th July.   I was feeling quite nervous because I was presenting my personal story and having been pretty busy, only got it finished the morning of the same day.

Luckily for me, with all the presenting I had done in previous careers, once I was up the front I dropped into it quite naturally. It was still nerve-wracking as a number of the audience were people I hadn’t met before. I’ve always found a smaller group harder than a larger one, as you can see all the individual faces and it feels more personal. Despite rushing a bit towards the end I managed to fit everything in, and overall was pleased with the feedback that I got; fair comments all round.

I don’t really want to write too much about the Academy beyond what I have spoken about so far. One of the lessons that I have learned this year is that things happen for a reason, and it’s really best to roll with them rather than try and analyse too much. I have come so far in the last six months and still have a little way to go.

We found out yesterday that we have to move house; stressful, upsetting and an added difficulty with my studies and health. It was really hard to deal with at first. Just like being in hospital though, there was a good side (we have negated an extremely large cost and rid ourselves of some baggage from the past) but the downside is that we have to sell our house and move and we don’t really want to.

This is the house my son had grown up in, His measurements are on the wall with his drawings next to them. Some things we can take with us, the memories, each other and our love, but you always leave something behind. Reflecting, I think that maybe in the same way that I am finally getting better, perhaps the move into a new house not associated with sickness and distress and all the conflict that came with it, is a positive step forwards again. God knows, Mark and I have come through some shit in the last 5 years and have somehow stayed together.

When we moved to this house it wasn’t through choice, but we made the best of a bad situation. The alternative was bankruptcy.  We have made it our home since then and I will be sad to go, but now is the right time to let go, say goodbye and see where else we end up. From the Peer Academy, from our current house in Derby, and from sickness towards wellness.

For anyone thinking of applying for the next Academy I would say that it has been one of the most rewarding things I have done since making a baby. I have met some amazing individuals, from the participants, as well as the organisers from Peoplehub, the fabulous Jo, Rita and Steph. You have to be open, aware and welcome challenges. I can’t tell you what you might get our personally, but if it’s as much as me it will be a great deal.

The end of an experience and the beginning of a journey.

 

 

Peer Leadership Academy, days three and four.

It seems like the last month has passed by in a flash and I found myself travelling back to Loughborough to participate in the second installment of the Peer Leadership Academy co-produced by the lovely PeopleHub and NHS England.

Considering how surprised I was by the first session I had less expectation and more anticipation about what might take place this time around. We had a broad outline, but given the unique nature of the experience, shaped very much by the contributions of my fellow cohortees, it was not possible to guess just what could unfold.

We settled down more quickly this time as everyone knew each other and dynamics in the group has been previously established. In the first two days in May the focus had been on introductions, knowledge sharing and really understanding just what Personal Health Budgets and Integrated Personal Commissioning were from a bird’s eye point-of-view.

This time around, much was given to individuals telling their own stories to the group, firstly as a means of receiving feedback on how we all did and also for us to understand more about each other’s own experiences. The diversity of the conditions my fellow participants deal with is vast, encompassing a range of progressive diseases, different accidental injuries, as well as those who care and advocate for family with similar conditions.

The overall aim of the academy was beginning to become clear to me, and also to each one of us who was taking part. We were beginning to ‘get’ just how powerful a change the personalisation of care and health was going to be. This was both in the differences it had made to us individually, in terms of control and wellbeing in our own lives and also how transformative and potent it would eventually become in the NHS when embedded.

Sam Bennett, the Deputy Director Personalisation & Choice, Head of Integrated Personal Commissioning & Personal Health Budgets for NHS England devoted a couple of hours of his time to present and answer some pointed questions about his team’s work in relation to our own lived experiences on the coalface. I thought he answered them well and took feedback in good grace. It is a shame that other officials in many of our organisations are less willing to be placed in the limelight as Sam was by us.

The last afternoon was particularly emotional for me. I was very tired, having slept badly the night before.

Witnessing the stories of two others in the group, who frankly dealt with more daily challenges than I do because of the physical nature of their conditions, made me realise that there was in fact hope to be held.

For much of the last five years, life has been about a day-to-day existence, with so little ability to make plans that there becomes no point in trying to reach for anything beyond getting past the next 24 hours. Seeing the pictures of others who have lived with their conditions for far longer than me; who had set up companies and charities, travelled and developed relationships had a profound effect. The emotion I had been carrying welled up, and I broke down. The experience was very cathartic and shared by many of us in the room as we carried similar burdens. They are heavy but their constant presence anaesthetises you to them. A reminder can be like letting the dam go, and I had a bloody good cry. I think that we bonded in a way that was quite unique through this.

Living with a long term condition which affects every area of your quality of life is something you cannot comprehend until you have it. Despite the diversity, the similarities in the challenges we had faced and had overcome or were working on, were startling.

We realised collectively the importance of our contribution as peer leaders. Many in the room had overcome personal challenges and has been pathfinders for others; forging ahead when what we needed or wanted was not available. Others of us were still finding our feet. Despite being something to be proud of, being an innovator can add to the isolation and loneliness that is already present with a long term health condition.

IPC focusses on the need for peer support networking, and that afternoon showed me how often peer support can be poorly aligned along geographical proximity, or diagnoses for example. The real difference is made when peer support is less contrived and people who have deeply personal, shared experiences are brought together with sensitivity.  I am so pleased to have been able to connect with my peers in such a way. It was a deeply moving experience, and one that touched me in many ways. I am still much further behind others whose story I heard that afternoon, and finding the strength to keep going when you don’t know what the end point might be is hard. Seeing others being where I wanted to be, and hearing the insight they gained along the way reminded me, first to keep positive and second to enjoy what I am learning as I travel to wherever it is I am going to end up.

Derbyshire Autism Partnership Board meeting, May 2017

**Please note all views in this blog post and website are my own and are in no way affiliated or represent the Derbyshire Autism Partnership Board.**

I attended my first ever Autism Partnership Board (APB) meeting for Derbyshire and I have to say (quite ashamedly) how much it has opened my eyes to the scope of the work and the challenges faced by people working towards parity for those of us on the Spectrum.

Autism Partnership Boards (APBs) were established in each county around England and Wales after the Autism Act 2009 laid the grounds for legislation that outlined the statutory duties of each region to provide for individuals on the Autistic Spectrum. Since this original piece of work there have been a number of updates that have refined exactly what the duties and responsibilities are that must be met regionally.

Jennifer Stothard, an Autism Project Manager for Commissioning and Performance in Derbyshire kindly invited me to this meeting to see if it was something that I might like to become involved in more regularly.

The meeting was attended by a whole host of individuals from across Derbyshire, including representatives from Derbyshire Healthcare Foundation Trust, Derbyshire County Council and the Department for Work and Pensions, and Derbyshire Autism Services. As well as myself, Craig Kennady, another individual living with autism who is also Co-Chair, was present, creating a really strong cross section of expertise within which to share information. Legislation outlines that the APBs much “bring together different organisations, services and stakeholders locally and sets a clear direction for improved services”. Derbyshire has certainly created a strong working group against this first requirement, and the benefits of this became apparent immediately.

The topics covered were frankly vast, and this is where my own insight developed. It is always very easy for a person’s world-view to consist of their own experiences and mine have always been focussed on:

  • issues faced by females on the spectrum, from diagnosis to presentation
  • the provision of mental health services, and health provision more generally, such as Acute Care, GPs and Maternity Services
  • Provision of Social Care to individuals on the Spectrum
  • Reasonable Adjustments and Autism in the context of wider Disability landscape
  • Employment and Education
  • Parenting as a woman on the Spectrum
  • Relationships when one or more person is Autistic

This is the point where I have to hang my head slightly. I have always been skeptical about the realities of someone living with autism, compared to the top-down provision for us as a group. I’ve felt let down and often ignored and thought that much of the time much of the work being done was a box-ticking exercise. The large documents and spreadsheets produced in response to Government requirement can reduce you to a statistic, which is never a nice feeling

Participating in the APB revealed exactly how vast the task simply is; reaching into so many aspects of public sector work, that the amount of coordination is quite staggering.  Similarly, I was left knowing just how much more there was I needed to think about.

In the meeting the Probation, Criminal Justice System and Courts were covered, the aging population with Autism, as well and provision for service transition from children’s to adult services. Housing and employment were discussed extensively. Even within mental health provision you are talking about Forensic Services, Child and Adult Mental Health, as well as a myriad of specialist areas such as Perinatal Mental Health.

I don’t feel it is appropriate to discuss the exact content of the meeting as I feel much of it should remain confidential. I did however, gain an overwhelming sense of just how committed everyone was to doing a good a job as possible, for the benefit of the Autistic Community in Derbyshire as well as the people working with them.

When the time was right I was able to comment on matters being discussed and use my experiences, referred to indirectly, to offer some insight into how things might be better achieved. It is a really great feeling to walk away from two to three hours work and feel like I have made a positive change and helped other people in a complex undertaking. Since the meeting a number of further opportunities have popped up for me to help, for example, create content for the APB which I am hoping to become more permanently involved in.

I know that it’s not possible, but if many more people could have the chance to sit in on an APB meeting in Derbyshire it might just help relieve some of the very real frustrations experienced. As a group of about seven thousand people in Derbyshire Autistic people are a large group, but relatively small in terms of the overall numbers who live here. We have a tiny amount of resources made available compared to other comparably sized groups, and possibly are far harder to quantify in terms of managing us collectively. Although at some level, you have to work with numbers and statistics rather than individual stories  to work effectively. However, what the spreadsheets and graphs don’t communicate well to the reader is the scale of the work that is being undertaken and the humanity of those doing it. Jenn, took on the job working as the adult lead because her eldest son is on the spectrum and I hear many more stories like this; from people who have seen or experienced the problems autism can engender, and who want to do something to bring about change for the greater good.

Peer Leadership Academy – NHS England and People Hub

This week I attended the first two of six days of a personal development programme run jointly between NHS England and People Hub after I was successful in my application to take part in the Peer Leadership Academy.

The Derbyshire PHB Network leader Tina Brown was kind enough to forward me the applicant’s information which I found intriguing and so I made an application, and was offered a place on the final cohort of participants.

People Hub is an incredible organisation, set up by several co-founders who have direct lived experience of personal health budgets and of working to develop them. One of these, an amazing individual, Jo Fitzgerald, who pioneered the model for the son Mitchell after realising just how much more beneficial his care could be if it was modelled around his needs rather than those of the provider. Sadly, Mitchell died several years ago, but his memory lives on in the work undertaken by People Hub and Jo continues to share her own story to instigate change for others living with long term condition as well as working for the NHS England team.

Every contact I had with People Hub prior to attending the event was brilliant. They were accommodating of and interested in any adjustments they could make to help each participant get the most from the event – a pretty large undertaking considering the wide range of conditions we all had. My first contact with PeopleHub was with Rita Brewis was very positive and her passion was infectious, a great ice breaker when undertaking something new.

The Leadership Academy itself was held at the fabulous Burleigh Court Hotel in Loughborough, just down the road from where I live in Derby. I stayed the night between the two days personal development programme to minimise travel for me. The accommodation was second to none, and we were all made to feel very comfortable.

The Academy itself was way beyond my expectations. The first big surprise was that the several members of the Strategy Teams for Personal Health Budgets and Integrated Personal Commissioning were working along side us as well as presenting to us, which was fabulous. So often you attend events such as these and can feel like a vanity project, where you are rolled out for media opportunities and little else.  One person I felt an immediate connection with was Alison Austin who is the Head of Policy for Personal Health Budgets. Not only was she the only other person staying at the hotel who had food intolerances but her personal style was open and direct which I can only embrace. Her nursing background and the people skills she had acquired working in Glasgow’s A&E are still apparent and her barely detectable Scottish accent which lapses back into broad Glaswegian when she is ‘off duty’ is great.

The amount of time that had gone into planning the Academy was evident from the start. The course content was well planning and thoughtfully delivered. The balance between conversation and presentations was well made and I felt far more comfortable about meeting my sensory needs, like walking in my bare feet than I had at other sessions. I received a much better overview of just what Personal Health Budgets aspired to be, as well as exactly what Integrated Personal Commissioning is.  My understanding of the health system as a whole, and simply how disjointed it is between NHS England and the service the patient receives greatly increased. Overall I now understand just why things take as long as they do to filter through, but the two days has essentially reignited my hope that the NHS can provide a more personalised service. These changes might take four to five years to filter through to Foundation Trust service providers, but it will happen because this is essential if the NHS is to survive and adapt to the current disruption it is being subjected to. We are all consumers who are used to increasing levels of personalisation. We switch out insurance or banking provider if we get a crappy service but of course have no other options if our health is poor, or have conditions requiring treatment.

A huge amount of the work involved was around developing those participants with lived experience to be able to contribute and speak about their stories to develop PHBs and IPC. Everyone undertook a Myers Briggs profile and Steph Carson, who is a trained MBTI facilitator, worked with us all over half a day to allow each of us to understand how our profiles and personal style could affect our communication and storytelling. My profile was a little unclear as I wavered on the Introvert / Extrovert scale. I took the two profiles relating to where I might be an decided I was clearly Introvert when reading about how this group can focus on details in the environment when under stress, like cleaning or organising cupboards, which I had done not three days before. Apparently when laughter erupts upon a profile read it is pretty conclusive, so INTJ it was.

When the People Hub team elaborated on just how we might contribute in the future towards developing the concept there was a tangible buzz in the room. Opportunities included the chance to speak to clinical professionals, take part in working groups and perhaps even eventually find employment with NHS England in the team!

Overall I absolutely loved the time I spent with both the NHS England team and their People Hub partners. The course content vastly over-delivered on my expectations and I learned so much. The Leadership Academy, like my MSc seems to have come at just the right time to forward my new goal of helping others on the Spectrum get a better deal wherever and whatever their circumstances. I’m really looking forward to the next session in June and can’t wait to see what opportunities might come about because I’ve taken part.

 

 

 

Week’s readings

IDEO: Design Kit: Human Centred Design Course

I finally got round to finishing the Human Centred Design course run by IDEO.org through the Novoed platform.

Despite a few teething problems in the delivery of the course the content was excellent and a really great introduction into HCD and the work of IDEO generally. The basis of the experience was not sitting learning from videos and commenting on forums. Instead participants are encouraged to form working groups to go through the exercises and explore a real world problem.  There are a few hiccups that would make the course far better to take if they could be ironed out, however IDEO ask for feedback at various points in the process and you would hope considering the ethos that they would take on board anything salient.

Considering that over 10,000 people took the course in the single cohort that I joined it really is a massive undertaking and a great achievement when the content is delivered free with a certificate of participation upon completion.

The work of IDEO creates a great basis for this; the social nature of their projects means that any groups with a good idea have a chance to move forward and progress it towards a real-life solution. Work submitted is also synthesised into IDEO’s organisational thinking, so it is great to know that what you are doing might make a change somewhere.

I worked with two friends who I met through the Global Ram Jam weekend, Jean Mutton and Simon Redding. Both are experienced service designer who have an interest in LEAN business.

I’ve included the final presentation we put together for our project solution. I hope that you like enjoy it. If you’re interested in learning more about Human Centred Design or LEAN, I recommend you check out the range of courses available from IDEO and +ACUMEN which can be found here.